Health and Human Performance
Oscar Chi Research Group
Led by Oscar Chi · Tourism, Hospitality and Event Management
What we study
The Chi Lab studies how AI impacts tourism and hospitality, and how to balance technology with human contributions in service industries. Research uses theories from marketing, psychology, and information systems.
What working here is like
- Coding helps
- Papers
- 5
Recent papers, explained
- Toward inclusive tourism: aging, well-being, and hospitality in later life
2026 · Work Aging and Retirement
Explores how tourism benefits older adults, covering well-being and hospitality in later life.
- The impact of alternate reality games on tourists’ loyalty behaviors: mediating effect of memorable tourism experience and cultural knowledge
2026 · Journal of Hospitality and Tourism Technology
Tests how ARGs affect tourist loyalty at cultural sites by studying memorable experiences and cultural knowledge.
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- A socio-technical exploration of bias in generative AI travel planners
2026 · Tourism Management
Develops a framework to study biases in AI travel planners through audits and user interviews.
- Designing Ethical AI Grief Support: A Value Sensitive Design Framework for Chronic Illness Care
2026 · ACM SIGMIS Database the DATABASE for Advances in Information Systems
Examines AI chatbots for grief support in chronic illness, focusing on ethical design and user needs.
- The Influence of Platform Crisis Management on Airbnb Hosts’ Exit Intention: A Social Exchange Perspective
2025 · Journal of Smart Tourism
Models how Airbnb hosts' exit intentions are influenced by platform crisis management strategies.
Plain-language summaries are AI-written and reviewed by us; check the paper for details.
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